Refund policy
Due to the curated and surprise nature of our bundles, all sales are final.
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.
We will work with you to provide a replacement or store credit when appropriate.
We do not accept returns for:
- Change of mind
- Personal preference
- Duplicate items received in separate orders
- Opened consumable products
Questions may be directed to sandra@petparentmysterybox.com.